When you receive Social Security Disability benefits, the Social Security Administration may reach out from time to time to talk about your claim or other routine business. 

However, SSA warns that you must exercise caution before sharing personal information in a call you did not initiate. 

Protect your personal information from scammers

If you get a phone call from SSA asking for personal information, think twice before sharing any details. Be aware that in some cases, scammers can even spoof a number to make it appear that SSA is calling. 

SSA may use mail to give you directions about making payments or appealing SSA determinations. If you sign up to receive text messages or emails from SSA, the agency may use these channels to send you general program information. However, SSA will not text you or send an email requesting personal or financial information. The agency further reports that it will not reach out to you over social media to ask for this information. 

SSA will not make threats or demand payments

If you receive a phone call demanding money or making threats if you fail to pay a fee or other charge, assume someone is trying to take advantage of you. Also disregard calls that warn you that your social security number is at risk of suspension. 

Another red flag that may signal fraud is if a caller promises benefits in exchange for money or information. Scammers may also demand that you take unusual steps: 

  • Provide a credit or debit card number over the phone 
  • Pay debt with cash, a retail gift card or prepaid debit card 
  • Pay money you purportedly owe to SSA without the right to appeal 

If you receive a call that seems suspicious, you should hang up and report the scam to SSA.